Arthritis Associates of CT & NY is a 4-provider rheumatology practice based in Danbury, Connecticut and serving patients in three locations in New York and Connecticut.

This client initially engaged IHC to perform a full assessment to confront operational issues related to the practice's rapid growth.  Our recommendations included space development, development of a cost allocation methodology for clinical research, consideration of hiring a mid-level provider, a computerized scheduling template, and functional job descriptions and standardized performance evaluations for staff.

IHC was later retained to perform a comprehensive space analysis, taking recent growth and patient volume trends into account.  Based upon the analysis findings, IHC provided recommendations on improving space utilization in order to increase physician productivity and profitability.  The practice subsequently acquired additional space, successfully incorporating IHC's suggestions.

Simultaneously, IHC performed a study on the feasibility of hiring a mid-level provider to handle increased patient volume.  Our analysis showed that the physicians would be best served, from a productivity standpoint, by a Physician's Assistant (PA).  IHC assisted with defining the PA's responsibilities and integrating the position into the practice.

Arthritis Associates recently engaged IHC to perform a “quick assessment” of the A/R process to review a significant increase in A/R.  Upon completion of the assessment, IHC carried out aggressive follow-up  to counter the trend of increasing A/R.  In addition, our firm provided interim management and successfully recruited a highly-qualified new practice administrator.  Finally, IHC transitioned out of the practice by transferring our knowledge and the improvement initiatives underway to the new manager.

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